Vendor Services
I've used my experience on the owner side of facilities management to help vendors build stronger customer relationships, increase their revenue streams with existing clients, and establish more credibility as a business partner.
- Service Reviews
- Your clients may have a different impression of your services than you do. Onsite personnel, delivery procedures and even follow-up phone calls may inadvertently leave clients with a poor impression. Get a confidential review of what your clients are really seeing.
- RFQ / RFP Assistance
- Not winning as many contracts as you'd like? Maybe it's time to update your bid response package. Whether it's one critical RFQ that needs special attention, or your whole bid package is looking thin, I can help you put together a compelling bid response that speaks directly to your client's interests.
- Customer Relationships
- Facility managers today are looking for more than products and services - they're looking for strong, reliable business partners. I've coached clients on how to become a trusted resource, and how to exceed their customers' expectations.
- Marketing
- Turn your features into benefits, and show your clients why you're the best choice (all in language that speaks directly to their needs.) Communicate with your customers through newsletters, brochures, and even articles in the industry journals they're already reading. Contact me for more information on my corporate writing services
- Teleclasses
- Short and focused, my teleclasses are designed to give you useful tools you can begin to use right away. No travel needed! I even offer evening classes for those unable to break away during the day.
